Privacy policy

1. Introduction

At ARKYN Industries d.o.o. (“we”, “us”, “our”), we take the protection of your personal data seriously.
This Privacy Policy explains how we collect, process and protect personal data when you visit our website www.arkyn.eu and use our online store operated via Shopify.

2. Data Controller

ARKYN Industries d.o.o.
Ulica Ivana Horčičke 36, Deanovec
10310 Ivanić-Grad, Croatia
Email: hello@arkyn.eu

3. Data We Collect

  • Contact data (name, email, phone number)
  • Billing and shipping address
  • Payment information (processed securely via Shopify or chosen payment provider)
  • Technical data (IP address, browser type, device information, cookies)
  • Marketing preferences and interactions
  • IP address
  • Browser type and version
  • Device information
  • Cookies and tracking technologies
  • Interaction data (page visited, actions taken)
  • Email opens, clicks, browsing behavior (via Klaviyo and if consent was given)
  • Purchase history (for segmented campaigns)

4. Purpose of Data Processing

  • To operate the website and process purchases
  • Customer communication regarding orders or inquiries
  • Fraud prevention and security
  • Fulfillment of tax and accounting obligations
  • Sending marketing emails (only with explicit consent)
  • Performance analysis and improvement of our store
  • Personalized advertising (if consented)

5. Legal Basis (Art. 6 GDPR)

  • Art. 6(1)(b) – Performance of a contract (order processing)
  • Art. 6(1)(c) – Legal obligations (tax, accounting)
  • Art. 6(1)(a) – Consent (newsletter, cookies, tracking)
  • Art. 6(1)(f) – Legitimate interest (shop operation, fraud prevention, analytics with anonymization)

6. Shopify as Processor

Our online store is hosted by:

Shopify International Ltd.
(If EU customers)
2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, Ireland.
Shopify may transfer data to Canada and the United States. These transfers are protected by:

  • Standard Contractual Clauses (SCC)
  • Shopify’s internal data protection measures

More info: https://www.shopify.com/legal/privacy

7. Third-Party Services

We directly integrate the following services. Their use requires user consent, which we obtain through Shopify’s cookie banner.

7.1 Google Analytics (GA4) via Google Tag

Provider: Google Ireland Ltd.
Purpose: analysis of website performance
Collected data:

  • IP address (anonymized)
  • Device information
  • User behavior
  • Event tracking

Data may be transferred to the USA under SCC.

Opt-out is possible via browser settings or cookie settings.

7.2 Google & YouTube App (Shopify App)

This app enables:

  • Google Tag Manager
  • Google Analytics
  • YouTube video embeds

YouTube may collect:

  • IP address
  • usage behavior
  • cookie identifiers

Onlyafter consent.

7.3 Meta / Facebook Pixel

Provider: Meta Platforms Ireland Ltd.
Purpose:

  • Ad performance measurement
  • Retargeting
  • Conversion tracking

Data processed:

  • Click behavior
  • Page visits
  • Actions taken (Add to cart, Purchase)

Pixel only loads after explicit user consent.

7.4 Klaviyo

Provider: Klaviyo, Inc., USA
Purpose:

  • Newsletter delivery
  • Email automation
  • Behavioral tracking (only after giving marketing consent)

Data processed:

  • Email address
  • Purchase details
  • On-site behavior (if cookie consent given)

Protected via Standard Contractual Clauses (SCC).

7.5 Sufio (Invoicing)

Provider: Sufio
Purpose:

  • Automatic creation of invoices
  • Storage of legally required billing data

Data processed:

  • Name
  • Address
  • VAT number (if provided)
  • Order information

Data stored securely and only for tax purposes.

8. Data Retention

We store personal data only as long as required for:

  • Contract fulfillment
  • Legal retention periods (especially tax law)
  • Active customer relationships
  • Marketing (only until consent is withdrawn)

9. Your Rights (under GDPR)

You have the right to:

  • Access, rectify, or erase your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

10. Contact for Privacy Concerns

For all privacy-related inquiries, please contact us at hello@arkyn.eu.

11. Cookies

We use Shopify’s cookie banner to collect consent for:

  • Necessary cookies
  • Analytics cookies
  • Marketing/advertising cookies

12. Data Security

We use:

  • TLS encryption
  • Secure Shopify infrastructure
  • Restricted access to customer data
  • Regular security reviews